de99 Privacy Policy
At de99, protecting your personal information is a core responsibility. This Privacy Policy explains exactly what data we collect, why we collect it, how we store it, and what rights you have over it as a Bangladesh player on our platform.
Introduction
This Privacy Policy ("Policy") sets out how de99, operator of the online casino and sports betting platform at https://de99.lat ("de99", "we", "us", "our"), collects, uses, stores, shares, and protects the personal data of users ("you", "Player") who register an account, place bets, make deposits or withdrawals, contact support, or otherwise interact with the de99 platform. This Policy forms part of the de99 Terms and Conditions, which you accept when you create an account or use the platform.
de99 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We do not sell your personal data to third parties. We collect only the data that is necessary to provide you with a safe, fair, and functional gaming experience. By using the de99 platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.
How de99 Protects Your Privacy
SSL Encryption
All data transmitted between your device and de99's servers is protected by industry-standard SSL encryption. Your account credentials, payment details, and personal information are never transmitted in plain text.
No Data Sales
de99 will never sell, rent, or auction your personal data to third-party marketers or data brokers. Your data exists to make your de99 experience better — nothing else.
Your Right to Access
You may request a complete copy of all personal data de99 holds about you at any time. We will respond to verified data access requests within 30 days.
Right to Erasure
Subject to legal retention obligations, you may request deletion of your personal data upon closing your account. de99 will confirm the scope of erasure within 30 days of a valid request.
Mobile-First Security
de99 is designed primarily for mobile users in Bangladesh. Our security architecture specifically accounts for mobile network characteristics, bKash and Nagad transaction patterns, and device-level authentication.
1Who We Are
The data controller responsible for your personal data is de99, the operator of the online casino and sports betting platform accessible at https://de99.lat. de99 is a platform serving players in Bangladesh, offering cricket betting, live casino, slots, crash games, and related services, with payment processing conducted via Bangladesh-native payment providers including bKash, Nagad, Rocket, and Upay.
If you have any questions about how de99 processes your personal data, or wish to exercise any of your data rights, please contact our support team at [email protected]. We are committed to responding to all data-related enquiries promptly and in full.
2Information We Collect
de99 collects personal data in the following categories. We collect only what is necessary for the stated purposes; we do not engage in excessive or speculative data collection.
- Identity Data
- Full name, date of birth, national identity number (NID), passport or driving licence number, and a selfie photograph provided during account registration and KYC verification.
- Contact Data
- Mobile phone number (used as the primary account identifier and for bKash / Nagad / Rocket transaction matching), email address if provided, and any communication content exchanged with de99 support.
- Financial Data
- Transaction history (deposits, withdrawals, wager amounts, winnings), mobile wallet account references used for payment processing, and any documentation provided to verify the source of funds.
- Technical & Usage Data
- IP address, device type and model, operating system, browser or app version, session timestamps, pages visited, games played, bet history, and crash/slot game interaction logs. This data is used for fraud detection, platform optimisation, and responsible gaming monitoring.
- Responsible Gaming Data
- Deposit limits set by the player, self-exclusion requests, cooling-off periods, session duration records, and any responsible gaming communications. This data is retained separately and handled with heightened sensitivity.
3How We Use Your Information
de99 uses the personal data it collects for the following specific purposes:
- Account creation, identity verification (KYC), and ongoing account management, including age verification to enforce the 21+ requirement.
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and verifying that payment accounts belong to the registered account holder.
- Preventing fraud, money laundering, and other prohibited conduct, including AML screening and suspicious activity reporting as required by applicable legal frameworks.
- Delivering customer support and responding to player enquiries, complaints, and responsible gaming requests.
- Personalising your gaming experience, including surfacing relevant game recommendations and tailoring promotions based on your in-platform activity.
- Monitoring player activity for responsible gaming compliance, including detecting patterns that may indicate problem gambling behaviour, and triggering automated intervention protocols where appropriate.
- Complying with applicable legal obligations, including responding to lawful requests from competent authorities and maintaining transaction records for the periods required by law.
4Legal Basis for Processing
de99 processes your personal data only where a lawful basis for processing exists. The primary legal bases on which de99 relies are:
- Contractual necessity: Processing that is necessary to provide you with the de99 service you have contracted for, including account management, payment processing, and customer support.
- Legal obligation: Processing required to comply with applicable laws, including AML requirements, age verification obligations, and responses to lawful authority requests.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and product improvement, where de99's legitimate interests are not overridden by your fundamental rights.
- Consent: Where de99 sends you optional marketing communications or uses non-essential cookies, this is based on your explicit consent, which you may withdraw at any time by contacting support.
5Sharing Your Information
de99 does not sell your personal data. We share personal data with third parties only in the following limited circumstances, and only under appropriate data protection safeguards:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners receive the minimum data necessary to authenticate and process your financial transactions.
- Identity verification partners: Third-party KYC and age verification services receive identity documents and biometric data strictly for the purpose of verifying your identity as required under applicable law.
- Game providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive session and wager data necessary to deliver their games on the de99 platform. These providers operate under strict data agreements.
- Legal and regulatory authorities: Where required by law, court order, or request from a competent authority, de99 will disclose personal data to the extent legally required. de99 will notify you of such disclosure where permitted by law.
All third parties with whom de99 shares personal data are required to process that data only for the purposes for which it was shared, to maintain appropriate technical and organisational security measures, and to handle the data in a manner consistent with this Policy. de99 does not permit its third-party processors to use your data for their own marketing or commercial purposes.
6Payment Data & Financial Information
de99 handles financial data with particular care given the sensitivity of payment information. de99 does not store full mobile wallet PINs, bank account passwords, or card CVV numbers on its servers at any point. Payment authentication is handled directly by the relevant payment provider (bKash, Nagad, Rocket, Upay, or banking partner) using their own secure authentication environment. de99 retains a transaction reference, amount, timestamp, and the masked account identifier associated with each transaction solely for reconciliation, dispute resolution, and AML compliance purposes.
All deposit and withdrawal transactions are conducted in Bangladeshi Taka (BDT). de99 retains complete transaction records for a minimum period of five years from the date of each transaction to comply with applicable financial record-keeping requirements. Transaction records may be subject to review by de99's compliance team at any time in connection with fraud prevention or AML monitoring activities.
7Cookies & Tracking Technologies
de99 uses cookies and similar local storage technologies on its platform. These technologies serve the following purposes:
- Essential cookies: Required for the platform to function correctly. These include session authentication tokens, login state persistence, and security challenge identifiers. These cookies cannot be disabled without impairing core platform functionality.
- Functional cookies: Used to remember your preferences, such as your chosen language, display settings, and responsible gaming limits you have set. These improve the usability of the platform between sessions.
- Analytics cookies: Used to understand how players navigate and use the de99 platform, enabling de99 to identify performance issues and improve the user experience. Analytics data is aggregated and does not identify individual players.
You may manage or disable non-essential cookies by contacting de99 support or adjusting your browser or device settings. Please note that disabling essential cookies will impair your ability to use the de99 platform, including your ability to log in and place bets.
8Data Retention
de99 retains personal data for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. The following retention periods apply as a baseline: account data and identity verification records are retained for the duration of the account relationship and for a minimum of five years following account closure; financial transaction records are retained for a minimum of five years from the date of each transaction; responsible gaming records (including self-exclusion requests and deposit limit settings) are retained for a minimum of five years to prevent re-registration during exclusion periods; and support communications are retained for two years from the date of the communication.
When personal data is no longer required and no legal obligation to retain it exists, de99 will securely delete or anonymise the data in a manner that ensures it cannot be reconstructed or linked back to you. de99 reviews its data retention practices on an annual basis to ensure they remain proportionate and compliant.
9Your Rights
As a player on the de99 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact de99 support with your account details and the specific right you wish to exercise. de99 will respond to all verified rights requests within 30 days.
- Right of access: You may request a copy of all personal data de99 holds about you, along with information about how it is being processed.
- Right to rectification: If any personal data de99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
- Right to erasure: Subject to legal retention requirements, you may request that de99 delete your personal data. Erasure requests will be processed within 30 days, and de99 will confirm the scope of deletion in writing.
- Right to restrict processing: You may request that de99 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful.
- Right to data portability: Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to object: You have the right to object to processing of your personal data where that processing is based on legitimate interests. Where you object to processing for direct marketing purposes, de99 will cease that processing immediately.
de99 will not charge a fee for processing data rights requests unless the request is manifestly unfounded or excessive. Where a request is refused, de99 will provide written reasons and inform you of your right to escalate the matter.
10Security
de99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting internal access to personal data on a need-to-know basis, two-factor authentication for platform staff accessing player data, automated fraud detection and anomaly monitoring systems, and regular security assessments of the platform infrastructure.
Despite these measures, no digital platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, de99 will notify you without undue delay and provide details of the nature of the breach, the data affected, the likely consequences, and the steps de99 is taking to address it. You are also responsible for maintaining the security of your own account credentials — use a strong, unique password and do not share your login details with anyone.
11Children's Privacy
de99 is strictly an adult platform. Use of de99 is prohibited for any person under the age of 21. de99 does not knowingly collect or process personal data belonging to persons under the age of 21. During account registration, de99 collects date of birth and conducts KYC identity verification to enforce its minimum age requirement. If de99 discovers or has reasonable grounds to believe that it has inadvertently collected personal data from a person under 21, de99 will immediately suspend that account, delete the personal data in question, and take steps to prevent re-registration.
12Changes to This Privacy Policy
de99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, de99 will notify registered players by email to the address on their account or by posting a prominent notice on the de99 platform prior to the change taking effect. The date at the top of this Policy reflects the date of the most recent revision.
Your continued use of the de99 platform following notification of a material change to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you must cease using the platform and close your account. The most current version of this Privacy Policy is always available at https://de99.lat/privacy-policy.
13Contact & Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how de99 handles your personal data, please contact our support team. We aim to respond to all data-related enquiries within 30 days. For data rights requests, please include your registered mobile number and a brief description of the right you wish to exercise.
Email: [email protected]
Your Data Is Safe With de99
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